Last Updated: May 2025
Fullerton Markets is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Who We Are
Fullerton Markets ("we", "us", "our") operates the online trading platform at fullertonmarkets.pro. We are committed to handling your personal data responsibly and in compliance with applicable data protection laws.
For any privacy-related enquiries, contact us at: support@fullertonmarkets.pro
2. Information We Collect
2.1 Information You Provide Directly
- Identity data: Full name, date of birth, nationality, government-issued ID
- Contact data: Email address, phone number, residential address
- Financial data: Bank account details, payment card information, source of funds declarations
- Account data: Username, password (encrypted), trading preferences
- Verification documents: Passport, national ID, proof of address (utility bills, bank statements)
2.2 Information Collected Automatically
- IP address and approximate geolocation
- Browser type and version, operating system
- Pages visited, time spent, referral source
- Trading activity, transaction history, account balances
- Device identifiers and session data
3. How We Use Your Information
- Account management: Creating, verifying, and maintaining your trading account
- Regulatory compliance: KYC and AML obligations
- Service delivery: Processing deposits, withdrawals, and trade executions
- Communication: Sending account alerts, trade confirmations, and support responses
- Security: Detecting and preventing fraud and unauthorized access
- Legal obligations: Complying with applicable laws and responding to lawful requests
- Service improvement: Analyzing usage patterns to improve platform performance
4. Legal Basis for Processing
- Contract performance: Processing necessary to provide trading services
- Legal obligation: Compliance with KYC, AML, and regulatory requirements
- Legitimate interests: Fraud prevention, security, and business operations
- Consent: Where you have provided explicit consent
5. Data Sharing
We do not sell your personal data. We may share your information only with:
- Payment processors: To facilitate deposits and withdrawals
- Technology providers: Platform providers (MetaQuotes for MT5) under data agreements
- Regulatory authorities: When required by law or court order
- Professional advisors: Lawyers and auditors under confidentiality agreements
- Service providers: Cloud hosting and email delivery, bound by data processing agreements
6. Data Retention
We retain your personal data for a minimum of 5 years after account closure as required by AML regulations. Some data may be retained longer if required by law or to resolve disputes.
7. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to regulatory retention)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another provider
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where applicable
To exercise your rights, email: support@fullertonmarkets.pro
8. Cookies
We use cookies for session management, preference storage, analytics, and security. You can control cookies through your browser settings.
9. Security
- SSL/TLS encryption for all data in transit
- Encrypted storage of sensitive data at rest
- Access controls and staff authentication requirements
- Regular security audits
10. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors.
11. Changes to This Policy
We may update this policy periodically. The "Last Updated" date above indicates when it was last revised. Continued use of our services constitutes acceptance.
12. Contact Us
